When it comes close to your time to upgrade, we email you with all the necessary information and timelines you need to follow.
To be upgrade eligible, the Upgrade financing term length will need to have passed (either 24 or 36 months depending on the device purchased).
You will first choose a new device to upgrade to within the Apple from Klarna storefront (this will require applying for and starting a new Upgrade financing loan).
Once you receive the new device, you will perform any data transfers needed between your current and new device.
Then, send in your old device in good working condition* so that Klarna may credit the final payment on your previous loan agreement. CarltonOne and/or the Trade-in provider will provide all the necessary shipping materials needed to return your device.
For information on trade in timing requirements, please see "What happens if I miss the window to trade in my device".
*View the device requirements to meet good working condition in our Trade In Eligibility FAQ